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Booking, Cancellation & Refund Policy

Booking Confirmation

A booking is confirmed once the required deposit has been received and the participant has received written confirmation from Do Local Travel.

By making a booking, participants acknowledge that they have read and accepted these Terms and Conditions.

Deposit & Payment Schedule

  • A non-refundable deposit of 30% of the total trip price is required to secure your spot.

  • The remaining balance must be paid no later than 90 days prior to departure.

  • Failure to pay the remaining balance by the due date may result in cancellation of the booking without refund of the deposit.

Cancellation by Traveller

All cancellation requests must be submitted in writing via email.

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More than 90 days before departure

  • Payments made beyond the deposit will be refunded.

  • The 30% deposit remains non-refundable.

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Between 89 and 60 days before departure

  • 50% of the total trip price is non-refundable.

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Between 59 and 30 days before departure

  • 75% of the total trip price is non-refundable.

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Less than 30 days before departure

  • No refunds will be issued.

No refunds will be provided for unused services, missed activities, late arrivals, early departures, weather-related interruptions, or personal circumstances once the trip has commenced.

Transfer of Booking

If a traveller can no longer attend, they may transfer their booking to another person approved by Do Local Travel.

Transfer requests must be submitted at least 30 days prior to departure.

Any costs associated with changing bookings, accommodation allocations, transportation, permits, or supplier fees will be charged to the original traveller.

Travel Insurance

  • Comprehensive travel insurance is strongly recommended and should cover:

  • Trip cancellation

  • Medical expenses

  • Emergency evacuation

  • Lost or damaged luggage

  • Personal liability

  • Travel delays

  • Do Local Travel is not responsible for losses arising from inadequate insurance coverage.

Changes to Itinerary

Do Local Travel reserves the right to modify accommodations, transportation, activities, routes, schedules, guides, or destinations due to:

  • Weather conditions

  • Road conditions

  • Safety concerns

  • Supplier availability

  • Force majeure events

  • Operational requirements

Any substitute services will be of comparable quality whenever reasonably possible.

Such changes do not constitute grounds for cancellation or refund.

Minimum Group Size

  • All departures require a minimum number of participants.

  • If the minimum group size is not reached, Do Local Travel reserves the right to:

  • Reschedule the departure,

  • Offer an alternative itinerary,

  • Or provide a refund of payments received.

  • Do Local Travel is not responsible for additional expenses incurred by travellers, including flights, accommodation, equipment rentals, visas, or travel arrangements booked independently.

Force Majeure

  • Do Local Travel shall not be liable for cancellations, delays, changes, losses, injuries, or additional expenses resulting from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Pandemics

  • Government restrictions

  • Political unrest

  • Strikes

  • Transportation disruptions

  • Refunds in such circumstances will be subject to the refund policies of suppliers and partners.

Currency & Pricing

Prices are quoted in Australian Dollars (AUD) unless otherwise stated.

Do Local Travel reserves the right to adjust prices due to significant currency fluctuations, supplier cost increases, taxes, government charges, or unforeseen operational expenses occurring before final payment.

Acceptance of Risk

  • Adventure travel involves inherent risks, including but not limited to skiing, hiking, transportation, outdoor activities, changing weather conditions, and remote environments.

  • By participating, travellers voluntarily assume these risks and release Do Local Travel, its guides, employees, contractors, and partners from liability to the maximum extent permitted by law.

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